机票降价3000元，女子全额退款买低价票引热议，多家航司回应
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.58cammp.com/static/publish/css/style.css?v=20240712" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=20240712"><!-- 付费贴--> <div class="preview_article "> <!----> <p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; letter-spacing: 0.034em; font-size: 17px;">你遇到过这种情况吗？</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; letter-spacing: 0.034em; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">早早买好了机票，临行前遭遇机票价格“跳水”，甚至退票重买还更便宜。</span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; letter-spacing: 0.544px; font-size: 17px;">随着暑假的到来，航空市场迎来了传统的出游高峰期。</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; letter-spacing: 0.544px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">5月底，网友“花椰菜”在东航App买了6月23日上海三亚往返的机票，<strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">5张成人票1张儿童票，一共15000多元。</span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">6月21日，她看了下票价，<strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">总价降了1000元左右。</span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">6月22日晚上10点多，离飞机起飞时间12小时都不到了，<strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">她又去看了一眼App，这一看机票又降了，还差了3000多元。</span></strong>当了解到可以免费退票后，她决定买低退高。“我打了客服电话，一边通话一边买低价的机票，航班信息和客服确认好再下单的。”</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">买完后，她把高的那份订单取消值机。6月28日，行程结束回家一天后，她打电话给东航。</span></p><blockquote style="outline: 0px; color: var(--weui-fg-1); font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff;"><p style="margin-right: 16px; margin-left: 16px; outline: 0px; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">“上午给东航打了电话，下午回电让我先在App申请，要写一个工单号。说是审核也需要时间，先提交申请。7月4日，审核通过，7月5日钱款到账。虽然审核时间很漫长，但到账还是挺快的。”</span></p></blockquote><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><img class="rich_pages wxw-img" style="outline: 0px; border-style: solid; border-width: 1px; visibility: visible !important; width: 636px !important;" src="https://pic.app.58cammp.com/FhSpd0xdZEjosKiFtv00f05Z4_Z9" /></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"> </p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">能够买低退高，还能全额退款，</span></strong><span style="outline: 0px;">“花椰菜”也很意外。“一开始只是试一试咨询一下。”</span></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">“花椰菜”表示，自己的机票能够全额退款，客服介绍是因为符合票价波动政策，可以买低退高。“但具体政策是怎样的，我也不是很清楚。”</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><img class="rich_pages wxw-img" style="outline: 0px; border-style: solid; border-width: 1px; visibility: visible !important; width: 636px !important;" src="https://pic.app.58cammp.com/FnMwtjCy_ikzdwfZicWJeECBKpI2" width="491" height="990" /></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"> </p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; background-color: #ffa900;">什么样的情况下可以免费退票改签？</span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; background-color: #ffa900;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px; outline: 0px; letter-spacing: 0.034em;">记者咨询了多家航空公司，<strong style="outline: 0px;"><span style="outline: 0px; letter-spacing: 0.034em; color: #007aaa;">发现部分航空公司支持机票“退高买低”政策。</span></strong><br style="outline: 0px;" /></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">东方航空客服表示，“退高买低”票价波动政策目前只针对国内航班，不包括国际航班和联程航班。</span></strong><span style="outline: 0px;">如旅客购票后原购票渠道机票降价，东航允许在购票后24小时之内在同一购票渠道重新购买客票，符合一定条件的原客票免费办理退票。</span></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px;">具体退票规定：</span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><img class="rich_pages wxw-img" style="outline: 0px; vertical-align: middle; border-style: solid; border-width: 1px; width: 636px !important; visibility: visible !important;" title="" src="https://pic.app.58cammp.com/FoAdVdjJIqF31opmYk_WCtBNzQ72" /></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"> </p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">旅客重复购买两张东航国内客票，行程、航班日期和航班号完全相同，且两张客票出票时间间隔不超过24小时。其中出票时间较早的客票称为旧票，出票时间较晚的客票称为新票。</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">在同一航班上，<strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">新票的舱位与旧票的舱位是相同物理舱位等级或新票的舱位是更高物理舱位等级，且新票不含税费的总票价低于旧票不含税费的总票价。</span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;"> </span></strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">新票行程中若有任何一个航段的物理舱位低于旧票相同航段的物理舱位，则不适用于本规定。</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; color: #007aaa; font-size: 17px;"><strong style="outline: 0px;">旧票和新票必须在同一出票渠道购买。</strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; color: #007aaa; font-size: 17px;"><strong style="outline: 0px;"> </strong></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">取消订座时间：旅客须在航班起飞时间前通过公司各销售服务渠道（含东航官网、客服中心、东航直属市内售票处、机票销售代理人）取消旧票。</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">符合条件的旧票可按照东上航非自愿规定办理退票。</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;">东航客服还提醒，如乘客遇到机票价格降低，想重新买低价票、退掉高价票，建议先联系东航客服热线95530咨询具体航班及政策，不建议自行操作，如果流程不对可能会操作失败。</span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">厦门航空客服表示，</span></strong><span style="outline: 0px;"><strong style="outline: 0px;"><span style="outline: 0px; color: #007aaa;">目前国内航班支持“退高买低”政策。</span></strong>只要旅客购买的一张高价票和一张低价票，航班日期、航班号航程等票面信息完全一致，且证件和姓名信息未做过任何信息更改，就可以联系客服全额退票高价票。需注意，办理退票需在航班起飞前，无票务购买平台限制。</span></span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="outline: 0px; font-size: 17px;"> </span></p><p style="margin-right: 16px; margin-left: 16px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-wrap: wrap; background-color: #ffffff; line-height: 1.6em;"><span style="font-size: 17px;"><span style="font-size: 17px; outline: 0px; color: #007aaa;"><strong style="outline: 0px;"><span style="outline: 0px;">中国国际航空客服则表示，目前不支持“退高买低”政策。</span></strong></span><span style="font-size: 17px; outline: 0px;">旅客购买的航班如果不涉及航变（如航班取消和起降时间变动），退票和改签均需要手续费。</span></span></p><p style="margin-bottom: 0px;"> </p><p style="margin-bottom: 0px;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; color: #b2b2b2; font-size: 14px; text-align: justify; box-sizing: border-box !important; overflow-wrap: break-word !important;">来源丨都市快报</span></p><p style="display: none;"> </p> <!----></div> 马上这就要被改了 人才啊，高手在民间 干的好
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